Rich, Daphne (2015). Understanding heterogeneity in post-implementation enterprise system usage: towards a fit/misfit-experience-outcome typology. (Thesis). Universität Bern, Bern
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Abstract
The overarching objective of this dissertation is to uncover why and how individually experienced fits and misfits translate into different outcomes of user behavior and satisfaction and whether these individual fit/misfit outcomes are in line with organizational intent. In search of patterns and possible archetype users in the context of ES PIPs, this dissertation is the first study that specifically links the theoretical concepts of the aggregated individual fit experiences with the individual and organizational outcome of these experiences (i.e. behavioral reaction, user satisfaction, and alignment with organizational intent). The case study’s findings provide preliminary support for four archetype users characterized by specific fit/misfit experience-outcome patterns.
| Item Type: | Thesis |
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| Dissertation Type: | Single |
| Date of Defense: | 2015 |
| Additional Information: | e-Dissertation (edbe) |
| Subjects: | 000 Computer science, knowledge & systems 600 Technology > 650 Management & public relations 300 Social sciences, sociology & anthropology > 330 Economics |
| Institute / Center: | 03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems > Information Engineering 03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems |
| Depositing User: | Admin importFromBoris |
| Date Deposited: | 25 Jan 2019 12:59 |
| Last Modified: | 07 Aug 2020 15:45 |
| URI: | https://boristheses.unibe.ch/id/eprint/938 |
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