BORIS Theses

BORIS Theses
Bern Open Repository and Information System

User-Driven Change enabled by Malleable Information Technology

Lehrig, Tim (2019). User-Driven Change enabled by Malleable Information Technology. (Thesis). Universität Bern, Bern

19lehrig_t.pdf - Thesis
Available under License Creative Commons: Attribution-Noncommercial-No Derivative Works (CC-BY-NC-ND 4.0).

Download (1MB) | Preview


Malleable technologies promise almost infinite applications for organizations. Users can utilize the generic functionalities of such technologies to support personal tasks or combine and adapt them to create custom artefacts and, hence, shape organizational routines. Although users have a crucial part in the transition from generic potentials to effective use of malleable technologies, we know little about processes and factors that facilitate users in this endeavor and how created artefacts evolve over time. This dissertation presents three studies, which target these research gaps. The studies draw on affordance theory, cognitive load theory, routine theory and momentum of change and apply qualitative and quantitative methods to the case of a malleable technology implementation project in an organization. The results suggest that users perceive and actualize afforded potentials of malleable technologies through different processes, which depend on user characteristics and local environmental factors. Moreover, the longitudinal observations show that users often perform a series of changes, when they form custom artefacts from malleable technologies. The intensity of these changes can be described as momentum that depends on factors like the existing artefact or the embeddedness of the related routine. Overall, the dissertation findings open the black box of user-driven change under malleable technology and help to explain variations in the created momentum of change.

Item Type: Thesis
Dissertation Type: Cumulative
Date of Defense: 23 May 2019
Subjects: 000 Computer science, knowledge & systems
300 Social sciences, sociology & anthropology > 330 Economics
600 Technology > 650 Management & public relations
Institute / Center: 03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems
Depositing User: Hammer Igor
Date Deposited: 24 Oct 2019 13:31
Last Modified: 27 Feb 2020 01:13

Actions (login required)

View Item View Item